We know people are taking a second look at their travel plans right now, and we want you to have fiexibility when planning your next trip. Contact our 24/7 hotline +94 117 24 7 365 or contact us through our customer support center to get more information about below points.
If you are affected by the situation, you may be able to cancel or change your ticket. Please see to the Airline Status and Policy section to find your airline's policy. For more information on Airlines, please visit this page
Please note that all refunds requested for travel affected due to COVID-19 pandemic are subject to approval by the respective airline/supplier. This means the usual refund policy and the lead time in processing the refunds back to the customer may be affected due to the unprecedented demand in requests received.
We shall notify you on the progress of your refund on a regular basis through calls or emails on the respective contact information provided by you at the time of booking.
Policies may change or be added at the discretion of the airline. Check for updates before finalising your options.
Passengers holding tickets for cancelled Aeroflot flights, as well as passengers otherwise affected by restrictions imposed by their countries of departure, destination or transfer (e.g. bans on entry, exit or transit, threat of enforced quarantine, cancellation of visa-free entry, annulment of previously issued visas, etc.) and holding tickets for Aeroflot flights booked up to 31 May 2020.
Waive no-show charges for all 098 tickets for a flight operating between 23rd March 2020 to 30th April 2020. "As and when you finalise the date of your travel (up to 30th September2020), you can reschedule your travel without paying any date change or sector change fee for your travel."
If you have purchased a ticket* before 31 March 2020 for a flight departing before 31 May 2020, you have until 30 September 2020 to postpone your departure date without change fees, subject to the availability in the same travel cabin. Your new trip must begin no later than 30 November 2020 included.YOU WANT TO CANCEL YOUR TRIP
If you :
IF YOU NEED TO CANCEL YOUR BOOKING
If you are due to travel between now and 31 May 2020 you can cancel your booking by filling out an online voucher form (on airline website) When they receive your form, they will cancel your booking at no charge and email you with a voucher to the value of your booking. Your voucher will be valid for travel within 12 months from your original departure date. Applies to bookings made at any time for travel between 14 March 2020 – 31 May 2020.
IF YOU NEED TO CHANGE YOUR BOOKING
Change fees have been waived (will need to pay fare difference) Applies to all bookings made between 3 March and 31 May 2020, with a departure date up to 31 December 2020. Change of destination requires online voucher form.
Waiving cancellation and no-show fees for all destinations/ origins with ticket booked on/before 23 March 2020 and travel dates from 17 March 2020 until 31 May 2020. Eligible to rebook or reroute for travel on/before 10 December 2020 with no rebooking or rerouting fees. Ticket change deadline is 31 May 2020. Free and unlimited changes to all new tickets issued between 9 March and 20 April 2020. Eligible for travel before 28 Feb 2021 with ticket change deadline on 28 Feb 2021. For bookings made through a travel agent or third-party website, please contact them directly for changes.
Waiving refunding fee for 781 beginning tickets purchased or exchanged before January 28 2020 with travel date on or after 28th Jan 2020 and the application of refunding must be submitted before the flights take off. Special cancel & refund policy applies to student passengers, please visit the reference link for more infomraiton.
According to the Notice on Further Reducing in-bound International Passenger Flights during the Epidemic Prevention and Control Period published on 26th of March by CAAC and its regarding policies of epidemic prevention, China Eastern Airlines have decided to maintain the 19 international destinations only and all other international flight from 29th of March to 2nd of May are all canceled
Passengers who need to refund or reschedule due to this issue, please follow the regarding policies :
Customers with tickets issued on/before 31st March who are impacted are eligible for Rebooking.TRAVEL VOUCHER AND REFUND OPTIONS
Emirates regions are : Africa, Australasia, Europe, Far East, Gulf, Middle East and Iran, Indian Ocean Islands, North America, South America, West Asia
Passengers whose travel date falls between 01 March- 30 June 2020 are eligible to re-book their tickets and associated EMD (Tickets if applicable) for excess baggage, preferred seat and plus grade upgrading fees paid for travels until 31 December 2020 or opt to receive a voucher (PNR note) for future travel which will be valid for one year from date of issuance.
If you’re scheduled to fly with Etihad Airways before 30 June 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip. You can rebook your trip to travel on or before 30 June 2020. You can even fly to a different destination within a specified zone. You can make more than one change to your booking. Cancel your booking and use the value as credit towards your next trip. And if you’re an Etihad Guest member, we’ll reward you with up to 5,000 bonus miles too. Book before 30 September 2020, for travel until 31 July 2021.
Gulf Air is offering unlimited changes without any change fees:
REVISED CHANGE BOOKING POLICY
All new and existing bookings for travel up to 30th Sep’20 You can reschedule for any date of choice with NO change fee, however fare difference, if any will be applicable.
REVISED CANCELLATION POLICY
All New and Existing bookings for travel up to 30th April, 2020 You can convert your ticket to a credit shell for your future travel within 1 year from the date of credit shell creation. Travel date can be any.
Kenya Airways is offering a waiver on change fees on all fares excluding travel within Domestic Kenya ie: MBA/KIS
This waiver will apply to:
GLOBAL REBOOK POLICY CORONAVIRUS
If you have booked a flight with a scheduled departure until 31 May 2020, please see below rebooking options we can offer you.
PASSENGERS WITH ENTRY RESTRICTION REGARDING COVID-19
TRAVELING TO/FROM AMERICAS
Passengers travelling from 22nd February 2020 – 30th April 2020, regardless of the Ticket issuance date are eligible for Refund / Re-issue /Re-routing without Penalty Charges. ** For tickets outside of those dates not covered by this policy, normal fare rules apply for re-bookings or cancellations.
RE-BOOKING / RE-ISSUE PENALTY POLICY FOR FLIGHT CANCELLATION DUE TO COVID-19
REFUND / CANCELLATION PENALTY POLICY FOR FLIGHT CANCELLATION DUE TO COVID-19
In order to meet our Passengers' expectations, as of March 6, 2020, LOT Polish Airlines offers a free of charge option to change the date of travel to all Passengers who purchased tickets for connections within the LOT Polish Airlines route network.
The offer applies to all individual tickets purchased before August 31, 2020, valid for travel from April 12 to December 31, 2020. You now have the opportunity to change your departure date for any date before December, 31 2020 completely free of charge (the return date counts), provided that the new flight is on the same route and in the same booking class. If you choose a flight date on which the originally purchased fare is not available, you will have to cover the price difference between the currently available and original fares along with any difference in conditions.
The Passenger may also suspend the purchased ticket and indicate a new travel date until August 31. Any fees for changing the booking are waived, and the free-ofcharge change is also possible if the Passenger does not show up for the flight (noshow).
However, only one free-of-charge change is possible.
No change of route is possible.
Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket.
Note: Website has different conditions for flights to/from USA and Canada. Varies by route, please check the link.
Starting 6 March, 2020, Oman Air has removed change fees for all tickets purchased from now through till 31 May, 2020. The waiver applies to all tickets, all fare types and all destinations – for travel through 31 October, 2020
IF YOUR FLIGHT IS CANCELLED
Please standby and wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted over the next week to let you know your options.
IF YOUR FLIGHT IS NOT CANCELLED
Anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of your booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel. No change fees apply when rebooking but please note that the flight credit can only be used towards a fare of equal or higher value than the original fare you purchased.
If you’re flying after 31 July 2020, If you've booked your flights directly with us, and no longer wish to travel, you can choose to change to a new date, or cancel your booking and use the value towards a future flight. Change and cancellation fees may apply. Please visit reference link for additional information.
If your flights were booked through a travel agency, contact the company directly to make changes to your booking.
All rebooking fees can be waived for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.
The new flight itinerary should be completed by 31 March 2021. This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary. Please visit reference link for additional information.
In lieu of ongoing Coronavirus outbreak, SpiceJet is providing change fees waiver on existing bookings for travel from 12th March'20 - 31st March 20.
The airline also announced change fees waiver on fresh bookings made & travel between 12th March - 31st March'20. (T&C's apply")T&C's apply
Will waive change and reissue fees on all tickets issued on or before March 31st ,2020. Irrespective of the routing and place of issue, the Airline shall permit one change (flight/date/routing) to ensure utmost convenience in view of various flight disruptions and regulations imposed around the world. If there is a difference in the airfare or applicable taxes, due to the change of the ticket upon the request of the passenger, the additional amount will have to be borne by the passenger. Passengers can postpone or advance their new dates of travel to any available date in the future. Please visit reference link for additional information.
We are applying Zero Change Fee and Change to Open Ticket policies for domestic and international flights, so that you can plan your travel with more flexibility, comfort and peace of mind.
INTERNATIONAL Your purchase date: March 20, 2020 and before Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included) Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: February 28, 2021
DOMESTIC Your purchase date: March 20, 2020 and before Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included) Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: February 28, 2021
For ticket issued on or before 31-Mar for travel commencing on or before 30-Apr,
Please visit reference link for additional information.
Fever, dry cough and shortness of breath. Some patients could also experience aches and pains, nasal congestion, runny nose, sore throat or diarrhea
The best way to prevent and slow down transmission is be well informed about the COVID-19 virus, the disease it causes and how it spreads.
About 80% of those infected with the virus recover from the disease. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty in breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illnesses. Therefore, they should take the precautionary measures to keep themselves safe
How can we help protect the elderly?