We know people are taking a second look at their travel plans right now, and we want you to have fiexibility when planning your next trip. Contact our 24/7 hotline +94 117 24 7 365 or contact us through our customer support center to get more information about below points.
If you are affected by the situation, you may be able to cancel or change your ticket. Please see to the Airline Status and Policy section to find your airline's policy.
For more information on the Coronavirus itself, please visit this page.
Policies may change or be added at the discretion of the airline. Check for updates before finalising your options.
For all passengers booked to travel from 22nd FEB – 30th APRRefundable Tickets
Please be informed as per relevant authorities and local government agencies, Sri Lankan passport holders are not allowed to enter below countries.
Due to the rapid spread of COVID-19, Malaysia Airlines wishes to provide Ultimate flexibility ticket change policy to our passengers who may wish to make new bookings or have done so prior, we are offering the following flexibility option globally across ALL POS:
Effective immediately passengers holding Malaysia Airlines (232) tickets that involve confirmed travel from / to any MH online point with or without connections, will have the option to take advantage of the following waivers. The following Travel and Ticket criteria as below for Unlimited Date Change waiver & Flexibility of destination change:
Ticket issued on or before 25 Jan 2020 to travel between 18 Jan 2020 – 30 April 2020.CANCELLATION/REFUND
Routing related to China –Point of Sale – Worldwide
Ticket issued on or before 31 March 2020, ticketed to travel - any date.CHANGE
Routing - Any online/code share/interline & Point of Sale –Worldwide
Origin/ fully unutilized or partially utilized
In lieu of ongoing Coronavirus outbreak, SpiceJet is providing change fees waiver on existing bookings for travel from 12th March'20 - 31st March 20.
The airline also announced change fees waiver on fresh bookings made & travel between 12th March - 31st March'20. (T&C's apply")T&C's apply
IndiGo won't be charging any change fees
In line with the government regulation imposed effective today, all passengers from Sri Lanka who's final destination is Doha, Qatar will not be accepted on any QR flight until further notice.
All pssengers with onward connections through Hamad International Airport are accepted for travel.
Your customers can travel with confidence. We respect their right to travel safely and continue to ensure we maintain the highest levels in safety, hygiene standards, and procedures.
As we understand that both you and your customers need more flexibility, we have introduced new travel policies applicable for both existing and new customers with travel plans until 30 June 2020 and up to 3 days prior to departure*:
Dear Valued Travel Partner,
We are pleased to announce that travellers can now make unlimited rebooking/rerouting changes without any charge Please find the details listed belowCONDITIONS
Changed fee will be waived for One Instance Only -any subsequent chnages will be subject to normal reissue fee
Singapore Airlines is waiving all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021.
This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.
SIA will continue to review its waiver policy and retains the flexibility to extend the cut-off date of 31 May 2020 as it assesses the impact of the Covid-19 outbreak on global air travel in the coming weeks. For all new SIA and SilkAir tickets issued from now to 31 March 2020, SIA will also waive change fees.CONTACT INFORMATION
Customers may contact us through our online form. Customers who booked their tickets directly through Singapore Airlines may also contact their local Singapore Airlines reservations teams. Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Due to the high volume of incoming requests, we seek our customers' understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes. We apologise for any inconvenience caused.