Coronavirus (COVID-19) Travel Alerts Know More



Airlines Responses on Coronavirus outbreak


We know people are taking a second look at their travel plans right now, and we want you to have fiexibility when planning your next trip. Contact our 24/7 hotline +94 117 24 7 365 or contact us through our customer support center to get more information about below points.

  • Booking a new flight
  • Rescheduling a trip
  • How to change or cancel your flight
  • International travel advisories and waivers

If you are affected by the situation, you may be able to cancel or change your ticket. Please see to the Airline Status and Policy section to find your airline's policy. For more information on Airlines, please visit this page



COVID 19 - Refund Policy

Please note that all refunds requested for travel affected due to COVID-19 pandemic are subject to approval by the respective airline/supplier. This means the usual refund policy and the lead time in processing the refunds back to the customer may be affected due to the unprecedented demand in requests received.

We shall notify you on the progress of your refund on a regular basis through calls or emails on the respective contact information provided by you at the time of booking.



Airline Status and Policy

Policies may change or be added at the discretion of the airline. Check for updates before finalising your options.


Passengers holding tickets for cancelled Aeroflot flights, as well as passengers otherwise affected by restrictions imposed by their countries of departure, destination or transfer (e.g. bans on entry, exit or transit, threat of enforced quarantine, cancellation of visa-free entry, annulment of previously issued visas, etc.) and holding tickets for Aeroflot flights booked up to 31 May 2020.

  • Apply for an involuntary refund and receive a refund of the full ticket price at the original point of sale until 31 December 2020 (inclusive), regardless of the validity period of the ticket.
  • Make a one-time change to the departure date to any date until 31 December 2020 (inclusive), while retaining the original point of departure, destination and service class, without incurring additional fees.
  • Make a one-time change the route to any Aeroflot flight and/or departure date until 31 December 2020 (inclusive). No additional fee will be levied for rebooking, though other terms and conditions apply (e.g. additional payment for a more expensive fare).

For more information please visit Aeroflot Russian Airlines's website

Waive no-show charges for all 098 tickets for a flight operating between 23rd March 2020 to 30th April 2020. "As and when you finalise the date of your travel (up to 30th September2020), you can reschedule your travel without paying any date change or sector change fee for your travel."


For more information please visit Air India's website

If you have purchased a ticket* before 31 March 2020 for a flight departing before 31 May 2020, you have until 30 September 2020 to postpone your departure date without change fees, subject to the availability in the same travel cabin. Your new trip must begin no later than 30 November 2020 included.

YOU WANT TO CANCEL YOUR TRIP

  • If you have purchased a ticket before 31 March 2020 at a travel agency, for a flight departing before 31 May 2020 and you no longer wish to travel, please contact them for further information.
  • If you purchased a ticket directly from Air France's website or at an Air France agency for a flight departing before 31 May 2020 and you no longer wish to travel, please complete the Online form on the Air france's website to obtain a travel voucher. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta Air Lines and Virgin Atlantic flights.

For more information please visit Air France's website

If you :

  • Bought your ticket before March 1, 2020, for travel through May 31, 2020, you can rebook without change fees.
  • Booked your trip March 1 –April 30, 2020, for travel through January 30, 2021, you can also change your reservation at a later date without change fees.

For more information please visit American Airlines's website

IF YOU NEED TO CANCEL YOUR BOOKING

If you are due to travel between now and 31 May 2020 you can cancel your booking by filling out an online voucher form (on airline website) When they receive your form, they will cancel your booking at no charge and email you with a voucher to the value of your booking. Your voucher will be valid for travel within 12 months from your original departure date. Applies to bookings made at any time for travel between 14 March 2020 – 31 May 2020.


IF YOU NEED TO CHANGE YOUR BOOKING

Change fees have been waived (will need to pay fare difference) Applies to all bookings made between 3 March and 31 May 2020, with a departure date up to 31 December 2020. Change of destination requires online voucher form.


For more information please visit Brussels Airlines's website

Waiving cancellation and no-show fees for all destinations/ origins with ticket booked on/before 23 March 2020 and travel dates from 17 March 2020 until 31 May 2020. Eligible to rebook or reroute for travel on/before 10 December 2020 with no rebooking or rerouting fees. Ticket change deadline is 31 May 2020. Free and unlimited changes to all new tickets issued between 9 March and 20 April 2020. Eligible for travel before 28 Feb 2021 with ticket change deadline on 28 Feb 2021. For bookings made through a travel agent or third-party website, please contact them directly for changes.


For more information please visit Cathay Pacific's website

Waiving refunding fee for 781 beginning tickets purchased or exchanged before January 28 2020 with travel date on or after 28th Jan 2020 and the application of refunding must be submitted before the flights take off. Special cancel & refund policy applies to student passengers, please visit the reference link for more infomraiton.

According to the Notice on Further Reducing in-bound International Passenger Flights during the Epidemic Prevention and Control Period published on 26th of March by CAAC and its regarding policies of epidemic prevention, China Eastern Airlines have decided to maintain the 19 international destinations only and all other international flight from 29th of March to 2nd of May are all canceled


Passengers who need to refund or reschedule due to this issue, please follow the regarding policies :

  • Reschedule: Free of charge for once to any flight before 30th of June operated by China Eastern Airline and the Shanghai Airlines.
  • Refund: Passengers can go through the refund procedure, free of charge, on the original channel of purchasing the ticket(s)during the valid period of the ticket(s). Passengers can get a refund with the ticket price for the untraveled part of the flight and the tax.

For more information please visit China Eastern Airlines's website

Customers with tickets issued on/before 31st March who are impacted are eligible for Rebooking.

TRAVEL VOUCHER AND REFUND OPTIONS
  • Travel voucher for ticket value with a validity of 12 months from date of issue.
  • Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference.

Emirates regions are : Africa, Australasia, Europe, Far East, Gulf, Middle East and Iran, Indian Ocean Islands, North America, South America, West Asia


For more information please visit Emirates Airlines's website

Passengers whose travel date falls between 01 March- 30 June 2020 are eligible to re-book their tickets and associated EMD (Tickets if applicable) for excess baggage, preferred seat and plus grade upgrading fees paid for travels until 31 December 2020 or opt to receive a voucher (PNR note) for future travel which will be valid for one year from date of issuance.

  • If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected
  • Reassigning of paid preferred seat will be done to the same seat or equivalent seat.
  • If chosen seat or equivalent seat is not available, paid amount for the preferred seat will be refunded in the form of travel Voucher/credit note for future use.
  • For the latest travel information, we encourage all passengers to see real-time Flight Status on Ethiopian Airlines's website. Furthermore, please ensure that your contact details are up to date by visiting Manage Booking page of our website so we can let you know directly if your flight is affected.
  • If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.

For more information please visit Ethiopian Airlines's website

If you’re scheduled to fly with Etihad Airways before 30 June 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip. You can rebook your trip to travel on or before 30 June 2020. You can even fly to a different destination within a specified zone. You can make more than one change to your booking. Cancel your booking and use the value as credit towards your next trip. And if you’re an Etihad Guest member, we’ll reward you with up to 5,000 bonus miles too. Book before 30 September 2020, for travel until 31 July 2021.


For more information please visit Etihad Airlines's website
Fly dubai
For more information please visit Fly Dubai's website

Gulf Air is offering unlimited changes without any change fees:

  • Applicable to all tickets regardless of travel date.
  • Unlimited changes without any change fees for future departure dates on the same route.
  • Difference in fares may apply for the new departure dates.
  • No refund if the fare on new departure date is lower.
  • Applicable to all fare types.
  • Changes can be made by visiting ‘Manage My Booking’ on our mobile app or gulfair.com (for tickets issued on or after 10th March) or by contacting the Gulf Air Contact Centre (for tickets issued before 10th March).
  • Passengers who have made their bookings through a travel agent are advised to get in touch with the agents.

For more information please visit Gulf Air's website

REVISED CHANGE BOOKING POLICY

All new and existing bookings for travel up to 30th Sep’20 You can reschedule for any date of choice with NO change fee, however fare difference, if any will be applicable.

REVISED CANCELLATION POLICY

All New and Existing bookings for travel up to 30th April, 2020 You can convert your ticket to a credit shell for your future travel within 1 year from the date of credit shell creation. Travel date can be any.


For more information please visit Indigo Air's website

Kenya Airways is offering a waiver on change fees on all fares excluding travel within Domestic Kenya ie: MBA/KIS

This waiver will apply to:

  • All fare types, including groups and conferences.
  • All Kenya Airways destinations (excluding travel within Domestic Kenya i.e.: MBA/KIS).
  • All points-of-sale.
  • All travel up to 30th June 2020 Ticket changes/Refunds must be completed by 30th April 2020.

For more information please visit Kenya Airways's website

GLOBAL REBOOK POLICY CORONAVIRUS

If you have booked a flight with a scheduled departure until 31 May 2020, please see below rebooking options we can offer you.

  • Change your travel dates You may change your travel dates without having to pay the change fee. Until and including 30 November 2020, you can change your travel dates if the same travel class as mentioned on your original ticket is available. From 1 December 2020 onwards, you can change your travel dates if the same fare type as mentioned in your original ticket is available. If you change to a higher fare type, you may need to pay the fare difference.
  • Change your destination You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines or Virgin Atlantic. You will not have to pay the change fee.
  • Request a voucher You can also choose to postpone your trip. In this case, we will provide you with a voucher that will be valid for 1 year and can be used on KLM, Air France, Delta, and Virgin Atlantic flights. This voucher will be non-refundable.

For more information please visit KLM - Royal Dutch Airlines's website

PASSENGERS WITH ENTRY RESTRICTION REGARDING COVID-19

    *Travel Date : ~ June 30,2020 *Waiver for refund penalty. Permission of date/itinerary changes. *Reissue penalty shall be waived once. (any fare differences should be collected).

TRAVELING TO/FROM AMERICAS

    *Departure Date : ~ June 30, 2020, Issued on/before March 17, 2020 *Reissue penalty and No-show penalty shall be waived once and ticket must be reissued on/before June 30, 2020. Fare difference can be waived for eligible tickets, please visit reference link for details and other special arrangements.

For more information please visit Korean Airlines's website

Passengers travelling from 22nd February 2020 – 30th April 2020, regardless of the Ticket issuance date are eligible for Refund / Re-issue /Re-routing without Penalty Charges. ** For tickets outside of those dates not covered by this policy, normal fare rules apply for re-bookings or cancellations.

RE-BOOKING / RE-ISSUE PENALTY POLICY FOR FLIGHT CANCELLATION DUE TO COVID-19

  • Refundable Tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees.
  • Non-Refundable Tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees for travel until 31December 2020.
  • Any difference in Fare, Taxes, Surcharges will be applicable for above.
  • Companion Offer tickets are allowed to re-book/re-issue their Tickets for travel between 01 September 2020- 10 December 2020 without Reissue Penalty Fee.

REFUND / CANCELLATION PENALTY POLICY FOR FLIGHT CANCELLATION DUE TO COVID-19

  • Refund on Fully unutilized tickets: Full Refund applicable without any refund penalty fees.
  • Refund on Partially utilized tickets: Refund permitted on the unused component of any tickets.

For more information please visit Kuwait Airway's website

In order to meet our Passengers' expectations, as of March 6, 2020, LOT Polish Airlines offers a free of charge option to change the date of travel to all Passengers who purchased tickets for connections within the LOT Polish Airlines route network.

The offer applies to all individual tickets purchased before August 31, 2020, valid for travel from April 12 to December 31, 2020. You now have the opportunity to change your departure date for any date before December, 31 2020 completely free of charge (the return date counts), provided that the new flight is on the same route and in the same booking class. If you choose a flight date on which the originally purchased fare is not available, you will have to cover the price difference between the currently available and original fares along with any difference in conditions.

The Passenger may also suspend the purchased ticket and indicate a new travel date until August 31. Any fees for changing the booking are waived, and the free-ofcharge change is also possible if the Passenger does not show up for the flight (noshow).

However, only one free-of-charge change is possible.

No change of route is possible.

Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket.

Note: Website has different conditions for flights to/from USA and Canada. Varies by route, please check the link.


For more information please visit LOT Polish Airlines's website
  • Types of travel: Malaysia Airlines’ Ultimate Flexibility Ticket Change Policy for passengers with existing bookings including those impacted by country’s Travel Restrictions and new bookings.
  • Tickets issued on/before: 31 March 2020.
  • Travel dates impacted: Applies to all bookings made on/before 30 June 2020, with all travel to be completed by 31 December 2020.
  • Cancellation and service fees are waived for partially used and totally unused tickets, applicable for refundable and non-refundable tickets. Terms and conditions apply. Please visit reference link for additional information.

For more information please visit Malaysian Airlines's website

Starting 6 March, 2020, Oman Air has removed change fees for all tickets purchased from now through till 31 May, 2020. The waiver applies to all tickets, all fare types and all destinations – for travel through 31 October, 2020


For more information please visit Oman Air's website

IF YOUR FLIGHT IS CANCELLED

Please standby and wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted over the next week to let you know your options.

IF YOUR FLIGHT IS NOT CANCELLED

Anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of your booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel. No change fees apply when rebooking but please note that the flight credit can only be used towards a fare of equal or higher value than the original fare you purchased.

If you’re flying after 31 July 2020, If you've booked your flights directly with us, and no longer wish to travel, you can choose to change to a new date, or cancel your booking and use the value towards a future flight. Change and cancellation fees may apply. Please visit reference link for additional information.

If your flights were booked through a travel agency, contact the company directly to make changes to your booking.


For more information please visit Qantas Airways's website
  • If you are affected, you can re-book your ticket to alternative dates or destinations, opt to receive a voucher for future travel, or get a refund. This policy applies to all tickets issued anytime until 30 September 2020, for travel on or before the same date.
  • If you have booked your ticket though a travel agent, please contact your travel agent to amend your booking, exchange your ticket for a future travel voucher, or arrange for a refund.
  • If you have booked with us directly, a travel voucher will be emailed to you automatically. It will be equal to the value of your unutilised ticket – plus an additional 10%, excluding statutory taxes.
  • If you would prefer to re-book your tickets or arrange for a refund, you can telephone any of our offices or contact centres.
  • If your flight is operating normally and you have booked or are planning to book tickets for travel up to 30 September 2020, but you wish to change your travel plans, you can alter your travel date free of charge (fare difference may apply), or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights.
For more information please visit Qatar Airway's website

All rebooking fees can be waived for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans.

The new flight itinerary should be completed by 31 March 2021. This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary. Please visit reference link for additional information.


For more information please visit Singapore Airlines's website

In lieu of ongoing Coronavirus outbreak, SpiceJet is providing change fees waiver on existing bookings for travel from 12th March'20 - 31st March 20.

The airline also announced change fees waiver on fresh bookings made & travel between 12th March - 31st March'20. (T&C's apply")

T&C's apply
  • Fare difference will be applicable
  • An advance notice of 3 days is required to reschedule the booking.
  • This is only applicable for Rescheduling, NO Waiver on Cancellations fee.
  • This is not applicable for group bookings

For more information please visit Spice Jet's website

Will waive change and reissue fees on all tickets issued on or before March 31st ,2020. Irrespective of the routing and place of issue, the Airline shall permit one change (flight/date/routing) to ensure utmost convenience in view of various flight disruptions and regulations imposed around the world. If there is a difference in the airfare or applicable taxes, due to the change of the ticket upon the request of the passenger, the additional amount will have to be borne by the passenger. Passengers can postpone or advance their new dates of travel to any available date in the future. Please visit reference link for additional information.


For more information please visit Sri Lankan Airline's website

We are applying Zero Change Fee and Change to Open Ticket policies for domestic and international flights, so that you can plan your travel with more flexibility, comfort and peace of mind.

INTERNATIONAL Your purchase date: March 20, 2020 and before Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included) Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: February 28, 2021

DOMESTIC Your purchase date: March 20, 2020 and before Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included) Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: February 28, 2021


For more information please visit Turkish Airlines's website

For ticket issued on or before 31-Mar for travel commencing on or before 30-Apr,

  • If you were unable to make a change to your booking before your travel date or wish to make a change to your upcoming travel booking, please do not worry. Your PNR has been automatically extended till 31st December 2020 and remains valid in our system. However, you need to pick an alternate date of travel.
  • If you wish to postpone your travel to a later date, we offer you the flexibility to opt for an alternate date of travel till 31st December 2020, without any change fee. However, the fare differential, if any, will be applicable.

Please visit reference link for additional information.


For more information please visit Vistara's website

For more information on Airlines, please visit this page

Symptoms of COVID-19

Fever, dry cough and shortness of breath. Some patients could also experience aches and pains, nasal congestion, runny nose, sore throat or diarrhea


Symptoms

Precautionary measures you should take to keep yourself safe

The best way to prevent and slow down transmission is be well informed about the COVID-19 virus, the disease it causes and how it spreads.


Symptoms
Wear a face mask

Symptoms
Wash your hands regularly

Symptoms
Avoid contact

Symptoms
Avoid crowded places

Recovery rate of COVID-19

About 80% of those infected with the virus recover from the disease. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty in breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illnesses. Therefore, they should take the precautionary measures to keep themselves safe

How can we help protect the elderly?

  • Ensure they wash hands frequently
  • Encourage them to practice social distancing – do not receive visitors unless absolutely necessary
  • Refill their medication & help them with groceries and stocking of food
  • Encourage them to walk around while being indoors – do not let them be bed bound
  • Educate them on the precautionary measures to be taken

Interactive Dashboard of Global Outbreak of Coronavirus (COVID19)



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