Coronavirus (COVID-19) Travel Alerts Know More

Delayed Baggage Protection

Travel Safe and Worry-Free. Blue Ribbon Bag (BRB) offers a service that assists passengers in locating bags misdirected or mishandled by any airport/airline-worldwide. In the event BRB cannot locate the mishandled bag, BRB pays the Satisfaction Guarantee to the passenger.

payflex
GLOBAL REACH

BRB covers every flight, on every airline, everywhere in the world

payflex
NO RECEIPTS

Receipts for lost baggage contents NOT required to receive payment

payflex
LAST MINUTE

Purchase baggage service up until moment prior to flight’s departure

payflex
OUR GUARANTEE

BRB pays $1,000 guaranteed, for each bag not found after 4 days missing

payflex
ONE PURCHASE

One purchase covers all baggage checked at the airport

payflex
CRISIS CONCIERGE

We send you email updates every time there is a change to the status of your lost luggage

payflex
ADDITIONAL BENEFITS

BRB sells a service that is in addition to any insurance you may have, and not instead of.

payflex
PAYMENT GUARANTEE

Payment is issued if your bag is not found within 96 hours (4-days) of your flight arrival.

Step 1 :
You purchase a BRB Service Agreement via our website.
Step 2 :
Your baggage is mishandled.
Step 3 :
Once you inform the airline/airport when your baggage is mishandled. You will receive a claim, reference or locator number along with a copy of your Property Irregularity Report by the airline.
Step 4 :
Report your lost baggage to BRB within 24 hours of your flight landing, by phone (+888-BAGGAGE) or by web, 24 hours a day 7 days a week.
Step 5 :
For the first 96 hours, BRB will:
Use proprietary software and expertise to assist you to locate undelivered baggage.
Any update to the status of your baggage will be shared with you via automatic Email/SMS notification IN REAL TIME.
Step 6 :
In the event that the bag(s) are still not returned within 4 days, BRB will pay the satisfaction guarantee via check, wire, or PayPal upto LKR 90,000 within 96 hours of the passenger’s flight landing.

Payments are guaranteed, even if your bags are recovered at any point after the expiration of the 96 hour Service Period. In this event, passengers get to keep their baggage, and their BRB payment.

A mishandled bag is a checked bag that the airline's tracking system reveals has been misdirected to a destination different from that of your flight's end-point destination, or that has not been loaded onto the flights which the passenger has taken, as reported by the airline.
No! Blue Ribbon Bags covers every flight everywhere in the world. There are no restrictions as to origination or ending location.
  • File a claim with your airline before contacting Blue Ribbon Bags.
  • File a Mishandled Baggage Report with Blue Ribbon Bags within 24 hours of your flight landing. Mishandled Baggage Report can be filed 24 hours a day, 7 days a week:

  • Blue Ribbon Bags will begin its service of tracking and expediting your bag's return. The passenger will receive automatic email notifications every time there is a change to the status of their bags. Passengers do not need to contact the airline to know the status of their bags.
  • Blue Ribbon Bags will either find your bag within 96 hours of the flight landing or will send you the guaranteed amount one minute after the 96 hour deadline expires.
  • Your checked baggage does not arrive at your destination.
  • You file a lost baggage claim with the airline on whose plane your baggage should have arrived and are given a file reference number or file locator number from the airline.
  • You report a mishandled bag to Blue Ribbon Bags within 24 hours of your flight arrival.
  • Your baggage is not returned to you within four (4) days of your flight arrival date, as documented by the airline.
  • ONE PURCHASE (US$5) COVERS ALL BAGGAGE CHECKED AT THE AIRPORT, INCLUDING BAGGAGE CHECKED AT THE GATE AT THE LAST MINUTE BEFORE YOUR FLIGHT.
  • YOU MAY PURCHASE BLUE RIBBON BAGS SERVICE UP UNTIL THE MOMENT PRIOR TO YOUR FLIGHT'S DEPARTURE.
  • AGENTS ONLY: ONE PURCHASE (US$5) IS PER PERSON, PER PNR, REGARDLESS OF THE NUMBER OF CONNECTIONS OR STOPOVERS.
  • A CLAIM MUST BE FILED WITH THE AIRLINE BEFORE REPORTING YOUR MISHANDLED BAG TO BLUE RIBBON BAGS.
  • MISHANDLED BAGGAGE REPORTS CAN BE FILED ONLINE HERE OR BY PHONE AT (888) BAGGAGE (+1 888-224-4243), 24 HOURS A DAY, 7 DAYS A WEEK.
  • UNDELIVERED BAGS MUST BE REPORTED WITHIN 24 HOURS OF FLIGHT ARRIVAL. BLUE RIBBON BAGS SERVICE WILL NOT BE HONORED FOR BAGS REPORTED AFTER THE 24 HOUR DEADLINE.
  • AUTOMATIC EMAIL NOTIFICATIONS WILL BE SENT TO THE PASSENGER EVERY TIME THERE IS A CHANGE TO THE STATUS OF THEIR BAGS. PASSENGERS DO NOT NEED TO CONTACT THE AIRLINE TO KNOW THE STATUS OF THEIR LUGGAGE.
  • PROOF OF BAGGAGE CONTENTS VALUE (RECEIPTS) IS NOT REQUIRED TO RECEIVE PAYMENT.
  • PAYOUTS ARE LIMITED TO 2 UNDELIVERED BAGS PER PERSON.
  • PAYMENTS ARE GUARANTEED, EVEN IF YOUR BAGS SHOW UP AT ANY POINT AFTER THE 96 HOUR DEADLINE.
  • THEFT, MISSING CONTENTS, OR DAMAGED BAGGAGE ARE NOT INCLUDED IN THIS SERVICE. COVERAGE APPLIES TO BAGGAGE MISHANDLED BY THE AIRLINE ONLY. UNDELIVERED BAGS MUST BE REPORTED WITHIN 24 HOURS OF FLIGHT ARRIVAL.
  • BRB SELLS A SERVICE. HAVING A BRB SERVICE AGREEMENT IS IN ADDITION TO ANY INSURANCE YOU MAY HAVE, NOT INSTEAD OF. AFTER COLLECTING YOUR BRB CHECK, YOU ARE STILL ABLE TO ACCEPT INSURANCE PAYOUTS.
  • THE BLUE RIBBON BAGS SERVICE IS NON-REFUNDABLE OR TRANSFERABLE. NO REFUNDS OR CREDITS WILL BE ISSUED. IF YOUR FLIGHT IS CANCELLED AND A NEW FLIGHT IS BOOKED IN ITS PLACE, YOU MUST EITHER INFORM US OF THE CHANGE PRIOR TO YOUR NEW FLIGHT'S DEPARTURE OR PURCHASE A NEW SERVICE FOR YOUR NEW FLIGHT. ALL CHANGES MUST BE REPORTED TO BLUE RIBBON BAGS BY EMAILING US AT [email protected] , AND PLACING YOUR SERVICE AGREEMENT NUMBER IN THE SUBJECT LINE. YOU MUST LIST, IN THE BODY OF THE EMAIL, YOUR AIRLINE AND AIRLINE CONFIRMATION NUMBER, YOUR ORIGINAL FLIGHT NUMBER AND THE NEW FLIGHT NUMBER IS IT BEING CHANGED TO. IF THE AIRLINE IS CHANGING AS WELL, YOU MUST ALSO INFORM US OF THE NEW AIRLINE YOUR NEW FLIGHT IS ON.
  • Each purchase is subject to the terms and conditions of the Blue Ribbon Bags Service Agreement, which can be found HERE.
  • Other general findmyfare Terms and Conditions apply.
We have placed cookies on your computer to help make this website better. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.