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Travel Shield

Introduction Benefits How it Works FAQs Terms & Conditions

When travelling for leisure or business, unforeseen circumstances may force you to cancel your trip, seek accidental medical emergency treatment or return home early. Findmyfare Travel shield specially designed to protect you before and while travelling to your destination. It could cover trip cancellations due to hospitalization or visa rejections, trip delays, loss of passport, delayed or loss of baggage and medical expenses. In order to secure your trip, simply select travel shield add-on service while making the flight booking.

Before Travel

Ticket cancellation due to hospitalization

You will receive a full refund of ticket value if you cancel the journey due to sickness/injury followed by a hospitalization.

Visa Rejection Coverage

You will receive a full refund of ticket value if you cancel the journey due to a refusal of tourist visa application by the embassy.

Emergency Assistance:

- Phone +9477 888 7911

- Email: [email protected]


During Travel

Trip Delay Coverage

A trip delay cover will provide you reimbursement for additional transportation costs or additional expenses for meals and lodging should your flight be delayed due to weather or other covered reasons.

Loss of Passport Coverage

In the case of a lost passport, all costs incurred obtaining emergency travel documents will be covered.

Delayed and Lost Baggage Protection

Expenses incurred when waiting for baggage or trying to find a lost baggage will be covered.

Medical Cover

In the event of an unforeseen illness or injury of you or a travelling companion that is unfit to travel. The hospital bills and other expenses will be covered.

TRAVEL INSURANCE (CLASSIC COVER)
# WORLDWIDE CLASSIC
1 Accidental death and Dismemberment benefit (24 hours) $10,000
Accidental death and Dismemberment benefit (Common Carrier) N/A
2(A) Accidental & Sickness Medical Expenses Benefits (As an In-patient) $50,000
2(B) Accidental & Sickness Medical Expenses Benefits (As an Out-patient) $250
Deductible (Applicable to 2-A & 2-B) $100
3 Sickness Dental Relief $300
Deductible $150
4 Assistance Included
5 Baggage Delay $50
Deductible 6 hours
6 Baggage Loss $500
7 Emergency Medical Evacuation (Transport or repatriation in case of illness or accident) Included *
8 Hijacking Benefit N/A
Deductible N/A
Maximum N/A
9 In-Hospital Indemnity N/A
Deductible N/A
Maximum N/A
10 Loss of Passport $250
Deductible $30
11 Personal Liability $100,000.00
Deductible $200
12 Automatic Extension of Policy upto 7 days Available
13 Repatriation of Remains Benefit Included*
14 Trip Delay N/A
Deductible N/A
Maximum N/A
15 Trip Cancellation N/A
16 Trip Curtailment N/A
*INCLUDED under the benefits limit of Accident & Sickness Medical Expense Benefit
24/7 Worldwide Emergency Assistance

- Phone: 00911244343955

- Email: [email protected]

- Fax: 00911244343900

In order to secure your trip, simply select Travel Shield add-on service while making your flight booking.

Required documents for the claims


Before Travel

Ticket cancellation due to hospitalization
  1. Doctors note stating you (or any other passenger in the booking) are unable to fly on specified travel dates
  2. Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly on specified travel dates
  3. Cancellation request of the traveler.
  4. Copy of the passport
  5. Mode of payment (proof document will be available for the refund)
  6. IATA report with ticket no & name of the traveler
  7. Hospitalization bill & diagnosis card
Visa Rejection
  1. Visa denied notification from the embassy (This notification must be sent to Findmyfare within 7 working days of receipt of denied notification.)

During Travel

Trip Delay
  1. Completed claim forms
  2. Copy of the return air ticket
  3. Copy of the passport
  4. Confirmation from airline confirming the delay , number of hours delayed and the reason for the delay
  5. Original bills for the expenses incurred for food and accommodation
Loss of Passport Coverage
  1. Cancellation request of the traveler
  2. Copy of the passport
  3. Mode of payment (proof document will be available for the refund)
  4. IATA report with ticket no & name of the traveler
Delayed and Lost Baggage Protection
  1. Submit a copy of the return air ticket
  2. Submit a copy of the passport
  3. Submit a copy of the Property Irregularity Report

    4. Baggage Delay

  4. Original bills for expenses incurred due to the baggage delay (toiletries, clothing & medication)
  5. Letter from the airline confirming the delay and the number of hours
  6. Baggage tags

    7. Baggage Loss

  7. A copy of the list of contents submitted to the air lines with the prices
  8. A confirmation letter from the airline that the bag is permanently lost
  9. Documents pertaining to the compensation received from the airline such as a copy of the discharge receipt and the payment cheque.
Medical Cover
  1. Claim form "A" (to be filled by the insured)
  2. Claim Form "B" (to be filled by the treated doctor)
  3. Copy of the passport
  4. Copy of the return air ticket
  5. Original bills/receipts/prescriptions
  6. Discharge Summary / Discharge Card
  7. All Medical records

Just as you have home or car insurance, travel insurance is no different, by protecting the investment you make in travel plans. Travel insurance can protect your financial investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason, as well as provide additional benefits like baggage protection and emergency medical and dental coverage.

Non-refundable costs include your trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples include cruise, tour and airline ticket costs. Be sure to consult your travel coordinator to determine what costs are non-refundable for your particular trip as cancellation policies vary.

Travel insurance can provide benefits for a number of situations that may occur before your during your trip, including

  • Trip Cancellation Protection
  • Trip Interruption Protection
  • Emergency Medical Transportation
  • Emergency Medical / Dental Coverage
  • Lost / Stolen / Delayed Baggage Coverage
  • Travel Delay Coverage
  • Missed Connection Coverage
  • Rental Car Damage Protection

For definitions of these terms, please click here

Note: not all plans include each benefit listed here. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

Our 24-hour hotline is staffed with multilingual specialists who can help you with all types of situations from anywhere in the world, from reporting lost baggage to getting emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash in case of emergency and guarantee payment to gain admission into a hospital.

Trip cancellation coverage gives cash back for prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your policy. Some reasons include sudden covered medical emergencies, financial default of a covered airline, cruise line or tour operator, employer termination, terrorist incidents, and jury duty. Some reasons for cancellation aren't covered, such as changing your mind about taking a trip or other things not named in your policy/certificate of insurance. Not all plans include trip cancellation coverage. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation.

Insurance benefits underwritten by BCS Insurance Company, Jefferson Insurance Company or Nationwide Mutual Insurance Company and Affiliated Companies, depending on insured’s state of residence and plan type. Plan(s) may not be available to residents of all states. Allianz Insurance Assistance and Allianz Travel Insurance are brands of AIL Service Company.

Yes, as long as you have not already departed on your trip or filed a claim. For fastest service, visit our online policy management tool.

For fastest service, you can cancel your policy by visiting our online policy management tool. For a full refund of your premium, you must cancel within 10 days of your policy purchase or before departure and have not filed a claim or departed on your trip.
  • The insurance cover will be valid from the date of commencement of the trip / date of departure shown under policy copy whichever is later & till the actual date of return / arrival date mentioned on policy whichever is earlier.
  • For Schengen Countries : (If you are traveling to a Schengen Country you have to apply for additional 15 days from return date (Ex: 15 December+ 15 days = 30 December)
  • Travel insurance can be issued for the Age Band of 0 months to 60 years however, if it exceeds 60 years contact our call center (60+ to 80 years)
  • Travel insurance policies could be amended before the passenger departs from Colombo only.
  • Policy amendment is not possible once the passenger utilize the first sector.
  • Pre-existing diseases are excluded from policy.
  • Please do your insurance payment before 72 hours to the departure.
  • Travel Insurance payments are non-refundable.

Ticket cancellation due to hospitalization

  • The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already departure.
  • We also need proof of relation (in the form of a certified affidavit) should the last name of the traveler not correspond with the ill person.
  • To qualify for the refund of airfare, the refund needs to be requested at least 24 hours prior to departure.
  • Should you be refunded, we will only refund the airfare. We will not refund any extra costs from your booking.
  • Please note that processing time of your refund may take up to 6 – 8 weeks.
  • This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.
  • To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least one required document listed below) must be provided to Findmyfare within a week of cancellation.

Visa Rejection

  • Booking should be have been made for an international return flight with findmyfare.
  • Should be a Sri Lankan passport holder applying for a tourist visa. This service is not valid for business visa applicants, immigration, working holiday etc.
  • Do not have a criminal record.
  • Have not been denied entrance into a country before.
  • Sri Lankan passport must be valid for at least 6 months after your return and have at least 2 adjacent pages for your visa stamp.
  • Ensure you have enough time to apply for a visa (as given in guidelines by the embassy).
  • Visa application should have been submitted to the embassy or application center within the correct time frame as stipulated by them.
  • Should submit correct documentation as per the embassy/consulate when applying visa.
  • The visa rejection service must be purchased at time of booking/payment and can only be purchased up to 14 days prior to departure.
  • The visa rejection claim will not be paid out if the embassy rejects the application due to:
    • Insufficient time to process the visa
    • Incorrect, falsified or missing documentation
    • Insufficient funds
    • Existence of a criminal record
    • A history of being deported or being denied entry into a country
    • Expiry date of passport falling within 6 months after return date
    • No blank pages available in passpor.
    • Incorrect, falsified or missing documentation provided by the sponsor
    • Cancellation request of the traveler
    • Copy of the passport
    • Mode of payment (proof document will be available for the refund)
    • IATA report with ticket no & name of the traveler
  • It is the responsibility of the passenger to make enquiries into the visa regulations for each country and to lodge the visa application with the respective embassies
  • The claim is paid out upon submission of a visa denied notification from the embassy – this notification must be sent to Findmyfare within 7 working days of receipt of denied notification
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