Terms and Conditions

Findmyfare Terms of Use & Service

Welcome to the Findmyfare.com website. This Website is provided solely to assist customers in gathering travel information, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. This Site (the "Website") is maintained and published by Findmyfare Private Limited ("Findmyfare"), a company incorporated and registered under the laws of socialist republic of Sri Lanka. If and when you access, browse or use this Website you accept, without any limitation or qualification, the terms and conditions which appear below.

The cancellation fees varies from airline to airline, for further details regarding cancellation fees please contact our customer support service at +94 117 24 7 365.

The following Terms and Conditions of Use and any extra terms posted on this website together constitute the entire agreement between Findmyfare and you with respect to your use of this Website.

While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.

If you comply with these terms and conditions of use, Findmyfare grants you a non- exclusive, non-transferable, limited right to enter, view and use this website. You agree not to interrupt or attempt to interrupt the operation of this website in any way.

Any waiver of cancellation charges shall be at the sole discretion of the Supplier.

If customer is unable to avail any services due to any cancellation of services by any supplier, customer must immediately cancel any connected bookings to claim part refund, if eligible as per the cancellation policy.

If for any reason the full booking amount is not charged, findmyfare.com will seek the balance amount from the customer or cancel the booking with appropriate cancellation charges and will only refund the balance amount to the customer.


All materials on this Website , including but not limited to audio, images, software, text, icons and such like ( "the content"), are protected by copyright under international conventions and copyright laws.

All proprietary logos, service marks and trademarks found on this website are owned by Findmyfare. By displaying them on this website, findmyfare is not granting you any license to use those proprietary logos, service marks or trademarks. Any unauthorized use of the content may violate copyright laws, the laws of privacy and publicity.

Public forum and Other's rights

If this website contains chat rooms, access to mailing lists or other forms of communication facilities, you agree to use the same only to send and receive messages and materials that are proper. You agree that when using the website or any facility available here from you shall not do the following:

1. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights.

2. Publish post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.

3. Upload or attach files that contain software or other material protected by intellectual property laws( or by rights of privacy and publicity) unless the user owns or controls the right thereto or has received all consent therefor as may be required by law.

4. Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another's computer.

5. Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.

6. Falsify the origin or source of software or other material contained in a file that is uploaded.

7. Advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters, or download any file posted by another user of a forum that the user knows, or reasonably should know, cannot be legally distributed in such manner.

User's Material

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:

1. Any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law.

2. Any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services).

3. Any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website.

Findmyfare Rights

The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:

1. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights of others.

2. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

3. Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents.

4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer.

5. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer.

6. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

7. Conduct or forward surveys, contests, pyramid schemes or chain letters.

8. Download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner.

9. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

10. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.

11. Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Findmyfare.ltd may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Findmyfare does not cause Findmyfare to have any special responsibility to you.

The copyright in the contents of this website belong to Findmyfare.ltd. Accordingly Findmyfare reserves all rights. Copying of part or all the contents of this website without permission of Findmyfare is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Contests and interactions

This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you participate.


The material in this Site could include technical inaccuracies or typographical errors. Findmyfare may make changes or improvements at any time.

The materials on this site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Findmyfare, Findmyfare Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, Findmyfare disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Findmyfare, Findmyfare Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Findmyfare, Findmyfare Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Findmyfare may make improvements and/or changes on this website at any time.

Findmyfare has endeavored to ensure that all the information provided by it is correct, but Findmyfare neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. Findmyfare makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of any such information.

You also acknowledge that through this Site, Findmyfare merely provides intermediary services in order to facilitate highest quality services to you. Findmyfare is not the last mile service provider to you and therefore, Findmyfare shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Findmyfare, Findmyfare Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement.

In no event shall Findmyfare be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with availing services from Findmyfare.

Neither shall Findmyfare be responsible for the delay or inability to use the website or services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained from Findmyfare, whether based on contract, tort, negligence, strict liability or otherwise. Further, Findmyfare shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the services that may occur due to technical reasons or for any reason beyond Findmyfare's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained from Findmyfare is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or any other loss that results from such material and/or data.

These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.


The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with the call centre agents at Findmyfare.ltd.

Terms and Conditions of Use

Findmyfare may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Findmyfare may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Findmyfare reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Findmyfare's systems as well as its client's interests are and remain, well-protected.

Towards this end, Findmyfare may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If Findmyfare, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Findmyfare may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Findmyfare.

Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Findmyfare (Pvt) Ltd works with AdRoll retargeting, who uses technology including web beacons and cookies to collect data about our website usage and to improve the effectiveness of our marketing. Data recorded through the use of this technology is aggregated and shared with us. No personally identifiable information about you is collected or shared by AdRoll with Findmyfare (Pvt) Ltd. You can opt-out of AdRoll and their partners by visiting this link.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.

Findmyfare requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, Findmyfare does not represent or warrant that travel to such point is advisable or without risk. Findmyfare does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Findmyfare, Inc. for your hotel booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

No waiver by Findmyfare of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Findmyfare during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration.

These terms and conditions are governed by and shall be constructed in accordance with the laws of Socialist Republic of Sri Lanka and any dispute shall exclusively be subject to the jurisdiction of the appropriate courts situated at Colombo, Sri Lanka.

Credit card

Findmyfare.com uses a technology called SSL (secure sockets layer) with 128-bit encryption key to keep your personal information safe and confidential as it travels from your computer to our servers. SSL is an encryption technology that scrambles/encodes a message so that only the recipient can unscramble the data. All of the ordering information you provide is encrypted by your SSL enabled browser BEFORE it gets sent. .

All the payment related information such as Credit Card Details are collected & kept with the relevant banks while the rest of the information such as Name, Email, Phone number that had been collected here is for Findmyfare.com use only.

Refund Policy

Findmyfare.com is committed to providing a simple, seamless and efficient refund process. All refund applications are required to be applied through the online refund request form provided in the customer support section. All refunds are subject to final approval by the specific supplier related to airlines, hotels, lodging, travel insurance and other service providers. The value to be determined for refund will also be subject to the approved refund value by the specific suppliers. Mentioned below is the refund procedure for different payment methods.

COVID 19 - Refund Policy

Please note that all refunds requested for travel affected due to COVID-19 pandemic are subject to approval by the respective airline/supplier. This means the usual refund policy and the lead time in processing the refunds back to the customer may be affected due to the unprecedented demand in requests received.

We shall notify you on the progress of your refund on a regular basis through calls or emails on the respective contact information provided by you at the time of booking.

Refund Payments

A) Credit/Debit Card Payments

  • Refunds are processed to the credit/debit card account where a payment has been made by the card.
  • A transaction which was processed through Sampath EMI,Commercial EMI and EDC machine cannot be refunded back to the card and refund will be processed in a form of cheque as mentioned in clause B), after deducting the convenience fee.

B) Other forms of Payments

  • Findmyfare will refund only to the person named in the ticket.
  • Refund payments will be processed through an account payee cheque drawn in favor of each ticket holder will be deposited to the receptive bank accounts.
  • A passenger needs to submit NIC copy when requesting for a refund.
  • Refunds for infants and children, where the ticket holder does not have a NIC, will be refunded back to either one of the parents. The birth certificate of the infant or child should be submitted for verification purpose.


1. Fares may change unless ticketed

2. Special fares are subject to penalties / Non- Refundable.

3. All Fares and Taxes are subject to change as per Market Conditions and Currency Fluctuations.

4. Un utilized or Partially Utilized Tickets are subject to an Airline Refund/ Cancellation fee.

5. If passengers do not travel on booked dates, AIRLINE NO SHOW charges apply.

6. Date Change charges apply as per each Airline.

7. Per Cardholder can purchase Maximum 04 Tickets.

8. Ticket may be subject to a Difference in Fare during date changes.

9. Payment by Credit Card is subject to a Convenience fee.

10. Installment schemes are available with Credit Cards and may be subject to a handling fee.

11. Not liable for non-travel due to lack of destination/transit visa/other mandatory travel/visa document(s).

12. Not liable for non-travel due to miss matches/Mistakes in passenger names.

13. Some tickets require verifications and passport details before issuing.

14. TTL is indicative not entirely to rely upon since subject to change by airline at any time. Always complete payment soon as possible to secure fare.

15. Payments must be realized and Ticket issued before Ticket Time Limit (TTL).

16. For offline payments such as cheque and bank transfers, payment needs to reach us within at least one working day, otherwise the transaction will be canceled.

17. No sale is confirmed until E-TICKET is issued to customers.

18. findmyfare.com is a facilitation platform providing easy and convenient access to reservations. Due to the volatile nature of the aviation industry, airlines delay and default in refund of tickets. we shall be in a position to process customer refunds against flight tickets only if the same have been refunded by the respective Airline. In the event an airlines discontinues its operations, we will not be accountable for any customer refunds where in the same have not been refunded by the Airlines.

Rescheduling/Cancellation Charges

Airlines stop accepting cancellation/rescheduling requests 24 - 72 hours before departure of the flight, depending on the airline.

Rescheduling Charges = Rescheduling/Change Penalty + Fare Difference (if applicable).

All rescheduling and cancellation will be subject to a Findmyfare handling fee of LKR 2,500 per passenger.

Disclaimer: The airline penalty is indicative based on an automated interpretation of airline fare rules as such Findmyfare doesn't guarantee the accuracy of this information. For confirming cancellation/change fee, please call our customer care.

Payment Convenience Fee:

Depending on payment method there may be an additional convenience fee. LKR 0 for Cash Deposit/Bank Transfer(Online and offline); Credit/Debit cards (2.5% for Visa/Master/American Express Cards )

Fees and Payments

Findmyfare reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Findmyfare further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by Findmyfare for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Findmyfare is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request Findmyfare for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Findmyfare as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or ‘no show’ air or hotel booking shall be deemed to have been forfeited.

gift card redemptions are non-refundable.

Cash On Delivery

The departure date should be no lesser than 7 days from the time of creating the reservation.

Coverage area Colombo 1-15.

The booking is not confirmed until full payment is received.

Cash on Delivery Chargers will be LKR 999.

The E ticket will be issued via email once the payment is collected.

The payments should be made one working day prior to the stipulated TTL.

Reservation may not qualify depending on the TTL.

Flight Plus Hotel

1. In case, a change of date is required (for either flight(s) or hotel), customer will need to cancel the complete booking and make a new booking with all the relevant cancellation charges and any fare difference applicable. All new bookings will be subject to availability.

2. The individual components i.e. either the flight or the hotel stay cannot be cancelled. In case of cancellation of both the components (flight and hotel stay), cancellation policy of individual components (given below) will be applicable.

3. In case of an amendment in the booking, the existing flight plus hotel booking needs to be cancelled and rebooked. The cancellation charges and fare difference for both the flight and hotel components would apply.

4. Flight and Hotel are not bundled and are only provided in combination as an option.

5. In the event of any rescheduling or cancellation of flight/hotel due to reasons beyond the control of findmyfare.com or No Show by the customer, applicable cancellation policy for other components booked i.e. flight or hotel etc. shall be applicable and findmyfare.com shall in no event be liable to refund any booking amount paid by the customer for such bookings.

Bus booking System

1. It is an online bus ticket booking system. It doesn't operate any bus services. Only authorized bus operators will be viewable on the website.

2. Bus fares shown on the website are subjected to change. Bus fares may also be subjected to additional charges and fees including taxes.

3. We are not responsible for delays, availability of the bus, services on the bus, and any loss of goods or property of the passengers on the bus.

4. We are not responsible for any accidents or harm caused to the passenger and is hereby excused from any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, or attorneys' fees.

5. The passengers should reach at the mentioned boarding point address 15 minutes prior to the scheduled departure time.

6. Any changes to travel dates due to weather conditions will be communicated through email or phone.

7. It is the customer's responsibility to provide a correct email/phone so that the booking confirmation email/SMS will not be delayed and won't fail to reach you. Please call us if you don't receive booking confirmation within 24 hours.

8. All transaction amount is in LKR.

9. Other general findmyfare Terms and Conditions shall apply.

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