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24 X 7 Customer Support

Booking ID

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Q1) How do I cancel my booking?

To make a cancellation contact our customer support service between 8am to 8pm Sri Lankan time at +94 (0)117 24 7 365.

Q2) What are the cancellation fees?

The cancellation fees varies from airline to airline, for further details regarding cancellation fees please contact our customer support service between 7am to a12apm Sri Lankan time at +94 (0)117 24 7 365.

Q3) In case of a cancellation how soon do I need to do it?

You can make a cancellation by calling our customer support service no later than 48 hours prior to departure, if it's less than 48 hours prior to departure then please contact the relevant airline.

Q4) How will I receive my money after the cancellation has been done?

We will credit the amount back to your account after deducting the cancellation charges from the refund amount.

Q5) How long will it take to receive the money?

The refund process will take up to 3 working days, however it may take around 12 to 14 days for the same to reflect in your credit card statement.

If there are any delays in the refund process please contact our customer support service between 7am to a12am Sri Lankan time at +94 (0)117 24 7 365.

Q1) How will I know if my booking has been confirmed?

A confirmation will be sent to you via e-mail.

Q2) How will get e-ticket?

Once the booking process is completed, you'll be redirected to the homepage where you can print the e-ticket directly from the site or you can print it from the confirmation sent your e-mail address.

Q3) What do I do with my e-ticket?

Your printed e-ticket confirmation has to be shown at the check-in- counter and the boarding pass will be handed over to you by airline representative.

* Note: Make sure you carry your e-ticket with you at all times since certain airports don't allow entry without a printed e-ticket.

Q4) What is my baggage allowance?

Passenger baggage could be of two types:

  • Cabin baggage
  • Checked in baggage

Each of the above has their own weight restrictions which varies according to each airline. If your baggage weight exceeds the permitted limit you will be required to pay for the excess luggage. This payment amount will also vary from airline to airline.

For further details regarding baggage restrictions please contact our customer support service between 8am to 8pm Sri Lankan time at +94 (0)117 24 7 365.

Q1) How do I cancel my booking?

To make a cancellation contact our customer support service between 8am to 8pm Sri Lankan time at +94 (0)117 24 7 365.

Q2) What are the cancellation fees?

The cancellation fees varies from airline to airline, for further details regarding cancellation fees please contact our customer support service between 7am to a12apm Sri Lankan time at +94 (0)117 24 7 365.

Q3) In case of a cancellation how soon do I need to do it?

You can make a cancellation by calling our customer support service no later than 48 hours prior to departure, if it's less than 48 hours prior to departure then please contact the relevant airline.

Q4) How will I receive my money after the cancellation has been done?

We will credit the amount back to your account after deducting the cancellation charges from the refund amount.

Q5) How long will it take to receive the money?

The refund process will take up to 3 working days, however it may take around 12 to 14 days for the same to reflect in your credit card statement.

If there are any delays in the refund process please contact our customer support service between 7am to a12am Sri Lankan time at +94 (0)117 24 7 365.

How can we help you?

*You can attach a file such as a document or screenshot of the issue.

*Indicated fields are required.

*Incorrect mobile number.

*Incorrect email address.

 

Flight Cancellation Charges

Description Charges
Findmyfare Service Charge LKR 1000/-
Airline Penalties Call to Our Agent

Hotel Cancellation Charges

Description Charges
Findmyfare Service Charge LKR 1000/-
Airline Penalties Call to Our Agent

Q1) How do I know what type of credit card I am using?

Type of the card will be marked on the card itself. Check your card for logos or word indicating it. If it says Visa, it is a visa card. If it says Mastro, it is a master card and it says AmEx it is an American express card.

On can also identify the card type using the card number. If the first number of the 16 digit of the card is, 3 - American Express / 4 - Visa / 5 - Master

Q2) What is card number?

The 16 digit number that is in the front of the card is the card number.

Q3) What is the expiry date?

This is the date until which the card is valid. This normally printed under the card number. Expiry date consists a month and year digits. In new cards 'valid through' also used to indicate expiry date.

Q4) What is card holder name?

The name in the left bottom of the card is card holder name. Enter it as it appears in the card.

Q5) What is a CRC number?

CRC is a 3 digit number that appears in the back of the card.

Refund Request

NOTE: Refund will be credited deducting the applicable refund charges. refund will take minimum 14 working days to maximum of subject to airlines refund period.

*Indicated fields are required.

*Incorrect mobile number.

*Incorrect amount.

*Incorrect email address.

 

Flight Rescheduling Charges

Description Charges
Findmyfare Service Charge LKR 1000/-
Airline Penalties Call to Our Agent